Basic Communication Training Module

Total HR Solution & Recruitment


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Whether it is a soft skills training, formal training, informal training or verification of skills Elite has developed a reputation for delivering world-class training that directly benefits our clients and the broader community, through the provision of tailored training solutions, consultancy, research and collaborative partnerships.

With a client-focused approach, our industry training team work across a range of industry sectors in both small to medium enterprise and large organizations, to understand individual businesses and tailor specific training to meet their objectives.


Benefits of NCPL Training Solutions


  •   To increase job skills of your employees
  •  ; Motivation & Self-development
  •   Better co-operation among employees
  •   Increase employee retention & satisfaction rates
  •   Improves Work quality

MODULE 1: Course Overview and Learning Objectives

MODULE 2:
How Communication Works

  •   Influence or Persuade?
  •   Identifying and Adjusting your Communication Style
  •   Five Communication Styles
  •   The 6 Cs of Communication
  •   The Four-Step Cycle of Communication
  •   The Dynamics of Communication
  •   Communication is a Two-Way Street

MODULE 3:
Face-to-Face Communication

  •   First Impressions
  •   Appearance
  •   On the Front Foot: Being Positive
  •   Using the Right Words
  •  The Three Components of Communication
  •   The Dynamics of Communication
  •   Body Language and Non-Verbal Messages

MODULE 4:
Telephone Communication

  •   Overcoming the Challenges of Telephone Communication
  •   Improving Telephone Communication
  •   Factors of Voice
  •   Advantages of Telephone Communication
  •   Disadvantages of Telephone Communication

MODULE 5:
Written Communication

  •   Quick Tips for Types of Messages
  •   The Power of Words
  •   Right First Time
  •   Keep it Concise
  •   Address your target
  •   Keep it Simple
  •   Your Three Stage Structure

MODULE 6:
Questioning and Listening Skills

  •   Verbal Signs of Active Listening
  •   Non-Verbal Signs of Active Listening
  •   Active Listening
  •   The Five Levels of Listening
  •   How Asking Question Helps You
  •   Open and Closed Questions
  •   The Funnel

MODULE 7:
How to be an Effective Communicator

  •   Your Level of Understanding
  •   Dismantling your Assumptions
  •   Prejudices
  •   Your Preconceptions: Stereotyping
  •   Your History & Experiences
  •   Asking for Feedback
  •   How to Find Out What Others Think About You
  •   Is your Self-Image Correct?
  •   Getting your Self-Image Right
  •   The Wheel of Communication

MODULE 8:
Written Communication

  •   Quick Tips for Types of Messages
  •   The Power of Words
  •   Right First Time
  •   Keep it Concise
  •   Address your target
  •   Keep it Simple
  •   Your Three Stage Structure

MODULE 9:
Questioning and Listening Skills

  •   Verbal Signs of Active Listening
  •   Non-Verbal Signs of Active Listening
  •   Active Listening
  •   The Five Levels of Listening
  •   How Asking Question Helps You
  •   Open and Closed Questions
  •   The Funnel

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